FAQ

Common Questions

Jobhop enables people (Jobhoppers) to work when they want and get paid the same day.  

And Jobhop enables businesses or private individuals (Jobhop Providers) to find local workers for short term jobs. 

Our Jobhop webapp connects Jobhop Providers with Jobhoppers close by. 

From your dashboard, you’ll see all the jobs available in your region.

 

How to Apply for a Casual Job

 

1. To apply for a job, just click the ‘More Info’ button

2. If you’re on mobile, click the Apply button.

3. Your applied jobs will be highlighted yellow

4. You will get notified if you are successful or unsuccessful

A full profile with a personal introduction and a profile picture will give you a greater chance of being successful with your application.

 

How to Apply for a Job ad

 

1. To apply for a job, just click the ‘More Info’ button

2. If you’re on mobile, click the Apply button.

3. Click the ‘Email Application’ button and upload your CV and a little statement about yourself

4. You will get notified if you are successful or unsuccessful

For more information about finding work on Jobhop, click here.

How to Accept a Job Offer

 

1. The offered job will be highlighted in red and will say Offered at the bottom of the Job card

2. Click on the blue icon to view the job information

3. Select the green ‘Accept Job Offer’ button

4. The Provider will receive a notification and you will be able to see their phone number to contact and discuss the job further

As soon as your Jobhop Provider clicks ‘Finish and Pay’ your payment will be processed. Unless it’s a weekend in which case your payment will show the next working day.    
Payments are run 4 times a day and depending on your bank you might see the payment in your account the same day.  If you haven’t seen your payment within 24 hours, please let us know.  

The minimum hourly rate, before tax and expenses a Jobhop Provider can offer a job for is $22.10/hr.  The rate for each job, before tax and expenses, is shown in the banner at the top of the Job card.   

You will receive a Remittance Advice which is a copy of the invoice our Webapp sends to your Provider for the work you did.  This invoice will show the hours worked, hourly rate, tax, deductible expenses, and the total amount you will receive for the job.   

Jobhoppers are viewed as ‘sole traders’ by the IRD, and the Jobhop Webapp transfers your withholding tax, at a voluntary schedular payment rate of 20%, to the IRD each time you are paid.  

You may still need to file an IR3 tax return though, depending on your annual income and, depending on how much you have earned through Jobhop. 

Each time you work, you will pay Jobhop a small fee for connecting you with the Job Provider.  This is a deductible expense and is shown in the Remittance Advice you will receive for each job.  If you want to claim these fees you will need to file a tax return as these fees may reduce the overall tax you need to pay. 

If you have specific questions about your situation, contact the IRD directly for help.   

Information about IR3 Tax Returns

Information about Schedular Payments

Tax Rates in New Zealand and Tax Calculator

We verify your identity when you’ve completed your profile and clicked submit.  This keeps everyone who uses Jobhop safe and ensures that we are compliant with required legislation.

If you receive a message stating we haven’t been able to verify your identity, there might be a couple of things you can edit on your profile to help.  Click here for more details.

You can withdraw your application by selecting the blue icon on the applied job and then select Withdraw Application.

When you’ve done this, your application will be removed from the job and the job will be removed from your dashboard. The Provider will receive a notification that you have withdrawn from the job.

If you didn’t get a confirmation email from us, try adding support@jobhop.co.nz to your contacts.   Once we’re in your contact list, click Resend Email.

If the email was blocked by your provider, you might be able to find it in your junk/spam folder and mark it as “not spam”.

Click on your provider for more details: GmailMicrosoft (Outlook.com and Hotmail), and Xtra.

And if that doesn’t work, please use the contact form to get in touch with us so we can help you out.

To change your picture, or to upload a new one, go to Menu/My Profile or select the blue icon on your profile card. 

Click the ‘Update Profile’ button and then ‘next’ until you reach the Profile Picture section, you can then upload a file from your Laptop or PC. If you are using a mobile you can simply select the camera button and take a picture.

If you’re having trouble  please make sure you’re uploading a jpeg.

If you’re still having trouble, you’re more than welcome to get in touch with us so we can help you out.

By default, you’ll only be shown jobs in your own region.   If you’re not seeing any jobs, this might be because we don’t have many Jobhop Providers in your area – but stick with us, early adapter!

We’re working on getting more businesses on board, and you’ll be first in line when they sign up and post a job.  That’s why it’s important to have a well-presented profile.  It also makes you more likely to be offered jobs directly.  Some businesses post private (unlisted) jobs which aren’t advertised on the public marketplace, but can be offered straight to you.

We’re sorry to see you go!

Please contact us so we can delete your account for you.

If you’d like to make a complaint about your Jobhop Provider, please let us know as soon as you can.

We’ll work with you and the Jobhop Provider to try and resolve the issue and guide you to take further steps if necessary.   Please refer to our Terms and Conditions  (11. Disputes) for more detailed information.

If you’re not happy with the service Jobhop has provided, please get in touch.  We value your feedback.

As a Jobhopper you will potentially work on a range of work sites and private residences. We want you to be safe on every site you visit.

The Health and Safety at Work Act 2015 is legislation that governs safety in work environments. The primary message is that everyone is entitled to work in environments where the risks to your health and safety are properly controlled.

Safety is both the responsibility of the Jobhop Provider and yourself, the Jobhopper. An induction should be carried out when you arrive for the work so that you are aware of any safety hazards and risks and how to keep yourself safe. Jobhop is not responsible for the HSE policies of Job Providers using our platform.

If you encounter an unsafe situation while doing a job you were matched with through Jobhop, we advise you to raise it with the Jobhop Provider immediately. Do not attempt any job you are not trained or competent to complete. You have the right to stop work or refuse to carry out work if you believe that doing the work would expose you, or anyone else, to a risk to health or safety from an immediate or upcoming hazard. Just ensure that you let the Jobhop Provider know straight away. You don’t have to start work again if you still reasonably believe that you or another person would be in danger.

If you are unable to find the Job Provider, you need to contact the work site Health and Safety Representative or raise it to a Supervisor of the Job Provider.

Here is more information about your rights and obligations as a worker. You are protected if you speak up about an unsafe situation at work, read more about protections for workers here. You can also view details of the regulations on the WorkSafe website.

Please read the  Health and Safety Obligations letter

If a job ends early due to a health and safety issue, the Jobhop Provider may have to send you home early without further pay that day.

Life happens.  If you get sick and can’t make it to work, it’s really important that you contact the Jobhop Provider to let them know.

You can find the Jobhop Provider’s contact details on the job card and in the email you were sent when you were accepted for the job.

If you don’t let them know before the job is due to start, the Jobhop Provider could mark you as a “No Show”.

After you’ve let the Jobhop Provider know you can’t make it, you can unapply for the job.

Please be aware that because you’re not an employee, you’re not eligible for any sick pay.

Here’s how to change your notification settings.

Go to your Profile by tapping the blue icon on the top left of your profile card or selecting My Profile from the main menu.

Tap through until you get to Notifications. 

Tick the options you’d like.  If you don’t want daily emails, leave this blank.

 

You can tick the box again to restart daily emails whenever you like.

Common Questions

Jobhop enables businesses or private individuals (Jobhop Providers) to find local workers for short term jobs. 

And Jobhop enables people (Jobhoppers) to work when they want and get paid the same day.  

Our Jobhop webapp connects Jobhop Providers with Jobhoppers who are close by. 

Anyone can become a Jobhopper or a Jobhop Provider by creating an account.   

Once a job has been posted the Jobhop Provider will get a list of identity-verified, smart-matched Jobhoppers.  When the Jobhop Provider has credited their account with enough funds to pay for the job, the Jobhopper can accept the job offer by free text.  How Jobhop Credit Works.

Once the job has been accepted,  contact details are exchanged, and the job can start. 

As soon as the Hopper has finished the job click ‘Finish and Pay’ and our webapp automatically pays the Hopper, files their tax, and generates invoices and remittances for both your records. 

Ready to Post a Casual Job?

On your dashboard select ‘Post a Job’

Click on ‘Looking for casual workers?’ and fill in all the fields

If you have a specific Hopper in mind for your job tick ‘Private’ or leave it unticked so all Hoppers can view and apply

Select ‘Publish’

Our Job ads only cost $25.00 including GST for 30 days!

 

Credit your account (see our How to add Credit section)

On your dashboard select ‘Post a Job’

Click on ‘Do you want to advertise for permanent or fixed-term staff?’ and fill in all the fields. You can choose to leave the Hourly rate field at $0.00 if you don’t want this advertised.

Choose how long you want your job to be posted for, the minimum duration is 30 days

Select ‘Publish’

Credit your account with enough money to cover the job

Select the job you want to offer

Click the ‘Smart Matching’ button to find Hoppers who match the work type of your job or search by Name if you know them

Select the blue icon on the Hoppers card to view their personal introduction

Once you have found the right Hopper select ‘Offer’ on their profile, the Hopper will be notified

You will be emailed when the Hopper confirms

Open your Job card by clicking the blue icon and select the applied Hopper within the Yellow field.

Here you are able to view their personal introduction and see their phone number and contact them to discuss the job in more detail.

Select the green Confirm button to confirm the Hopper if they are suitable for the job.

The confirmation will be sent to the Hopper.

The bottom of your Job card will now be green and say ‘Confirmed’

Select the Add Credit Button on your Profile Card

Here you can process payment via credit card, note that there is a 2% fee with Credit Card transactions

You will need to add enough credit to cover the job you are offering a Hopper

Click the Pay Now Button

Add your card details and Click Submit

Stay Tuned… Account 2 Account (powered by Windcave) is coming soon!

For a 1 Hopper Job:

If it is a job for one hopper, select the ‘Finish & Pay’ button on the job card

If the hours were not correct you can change them here and Confirm

Rate your hopper with our star rating system, select ‘Save’

You will receive an email with the paid Invoice/receipt from the Hopper and from Jobhop for our administration fee

 

For a 2 or more Hopper Job:

Select the blue icon on your job card

Ensure all hoppers that worked are confirmed, they will be listed in the Green Confirmed field

Select ‘Finish & Pay’

If the hours were not correct you can change them here and Confirm

Rate your hoppers with our star rating system, select ‘Save’

You will receive an email with the paid Invoice/receipt from the Hoppers and from Jobhop for our administration fee

Need to make changes to your job or delete your job?

To edit your job, click on the blue icon on your job card to open the job card.

Select Edit Job, edit your job and click Update.  Note you are only able to edit the hours required once the job has finished – see FAQ Job Done? How to change the Hours, Finish, Pay & Rate your Hopper/s.

 

Deleting a Job

Before you can delete a job, you’ll need to make sure you’ve withdrawn all your outstanding job offers.

To do this, select the blue icon on your job, then click on the JobHopper’s tile within the Red Offered field in your job, then select Withdraw.

Now you can select Edit Job and then select Delete Job.

Click on the Delete button.

All JobHoppers that have applied will be notified.

If a Jobhop Provider has their own Health & Safety and / or induction policies, they’ll follow their normal procedures. 

If a Jobhop Provider doesn’t, they can download this induction form and this information about Health & Safety for Jobhop Providers. 

And Jobhoppers are asked to read their Health & Safety obligations when they sign up to Jobhop. 

How to add a Hopper to your personal List

On your dashboard, add the first or last name to the search name field

Select the red “+’ button in the top right corner of the hopper card

How to remove a Hopper from your personal List

Select the ‘Personal List’ button

Select the red ‘-‘ button in the top right corner of the hopper card

Funds in a Jobhop Providers account are held in trust until the job(s) are completed.  

Once the job is complete and the Provider has clicked ‘Finish and Pay’ payment is transferred to the Hopper and the funds for the job are deducted from the Jobhop Providers account. 

If a Provider no longer wants to use Jobhop, they can request a refund of any remaining funds, minus the Administration Fee of $10. 

Please note that we do not refund hours once they have been used for a job.   

Jobhop acts as a platform to connect Jobhoppers and Jobhop Providers and gives no warranties about the service, the quality of any job, or the ability of any Jobhopper to complete a job.  We advise Jobhop Providers to select Jobhoppers with the highest rating available.  Please see our Terms & Conditions for more information. 

Please use the contact form below if you would like to request a refund.

STILL CAN’T FIND AN ANSWER? PLEASE EMAIL:

support@jobhop.co.nz

Can’t find what you’re looking for?  We’re here to help.  Please fill out the form below and one of our friendly support team will be in touch.





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