Common Questions

Breaking down barriers to work across New Zealand

Jobhop is a digital platform designed to connect local people with local jobs.

Our mission is to break down barriers to work in New Zealand and make it easier to find and pay people for work.

Our vision is based around helping other people (that’s where the HOP comes from!).  Jobhop opens up hoppertunities for people to find work when they need it.

We make payments 5x a day at 10:05 am, 1:05 pm, 4:05 pm, 5:10 pm, 7:05 pm.   
Your payment is processed (sent to your bank account) as soon as the Jobhop Provider clicks “Finish and Pay” or the timer runs out.  Depending on your bank (we bank with ASB) you might see the payment within an hour.  If it takes longer than 24 hours, please let us know.  
Payments made in the weekend won’t show until the next working day.  

You’ll earn $22.10 per hour, before tax and expenses.

Here’s how this works out:

$22.10 minus $4.42 (20% withholding tax, filed directly with IRD) = $17.68

$17.68 minus $0.60 (tax deductible expense) = $17.08

The amount paid to your bank account for an hour of work is $17.08.

You can claim your travel expenses, and the $0.60/hr tax deductible expense, by filing a tax return at the end of the tax year.


The work you do through Jobhop is effectively you acting as a “freelancer”. Because Jobhop transfers withholding tax to the IRD from each job you are paid for, that means the IRD has received tax payments to your account. This is done at a rate of 20% based on it being what’s called a voluntary schedular payment.

Depending on your income for the year, and depending how much of that income has come from Jobhop jobs, you may need to file an IR3 tax return.

And if you wish to claim the fees that have been charged by Jobhop as an expense, you will need to file a return. Expenses can affect the amount of tax you have to pay.

We aren’t in the field of providing financial advice so we recommend you read through some of the information below on the IRD website to determine what’s best for you. If you have questions about your specific situation, it’s best to contact IRD directly so they can answer your questions.

Information about IR3 Tax Returns

Information about Schedular Payments

Tax Rates in New Zealand and Tax Calculator

General Questions

Breaking down barriers to work across New Zealand

Jobhop is a digital platform designed to connect businesses and private householders with local people looking for work.

Our mission is to break down barriers to work in New Zealand and make it easier to find and pay people to get the job done.

Our vision is based around helping other people (that’s where the HOP comes from!).

It works like Uber, but for jobs!

You sign up, credit your account with the hours of the job you need done, and post a job.  You’ll get a list of identity-verified, smart-matched candidates who can accept your job offer via a free text.

Once the job’s accepted, your contact details are exchanged, and the job can start.  As soon as you click “Finish and Pay”, the system automatically pays the Jobhopper (on the same day!), files their tax, and generates invoices and remittances for your records.

When you pay for hours to add to your account, the funds are held in trust until the jobs are completed. Payment is transferred to the Hopper once a job is complete and the hours will be deducted from your account.

If you no longer wish to use Jobhop, you can request a refund of any unused hours, minus the Administration Fee of $2.90 per hour.

Please note that we do not refund hours once they have been used for a job. Jobhop acts as a platform to connect individuals and gives no warranties about the service, the quality of any job, or the ability of any Job Hopper to complete a Job. We advise you to select Hoppers with the highest rating available. Please see our Terms & Conditions for more information.

Requesting Refund

1. From the Add Hours screen, click Request Refund.

2. Your total balance will be shown. Fill in the number of hours that you would like to have refunded and input the reason for the refund request. The total refund calculated will not include the administration fee.

3. Submit your refund request. Once you request a refund, the hours will be removed from your account so they can no longer be used.  If the refund is not granted, the hours will be added back to your account at that time.

Refunds are processed within 7-10 days. If a refund is granted, Jobhop will contact you to coordinate the refund payment.

If you have your own Health and Safety and/or induction policies, you’ll follow your normal procedures. 

If you don’t, we have an induction form for you to download. Here’s some more information about Health and Safety for Jobhop Providers.

Jobhoppers are also asked to read their Health and Safety obligations when they sign up to Jobhop.

About Jobhop Affiliates

Jobhop Affiliates earn money for their businesses or organisations when their customers use Jobhop.

When you become a Jobhop Affilate, you’ll give your unique code to businesses (or householders) to sign up to Jobhop with.

Every time they use Jobhop to get work done, you’ll earn!

Every time your Jobhop Provider uses Jobhop to get work done, you’ll earn at least 50 cents an hour.

You’ll earn more when jobs are paid at a higher rate. For example, if the business books a Jobhopper and pays them $50 per hour, you’ll get 80 cents for each hour worked.

If you sign up a business and they book a Jobhopper for 8 hours a day (at the minimum Jobhop rate of $25 per hour), you’ll earn $4.  So, if you sign up three businesses, you’ll earn $12 a day.

The more they use Jobhop, the more you’ll earn.

Find out more about how much you can earn.

Before you can become a Jobhop Affiliate, we need you to sign an agreement with us.

Please contact support@jobhop.co.nz to let us know you’re interested and we’ll get back to you as soon as we can.



Can’t find what you’re looking for?  We’re here to help.  Please give us a call on 06 215 45 45 or fill out the form below.

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